Refund Policy

Who processes refunds

ONAIU subscription payments are processed by Paddle.com Market Limited, which acts as Merchant of Record. Paddle handles all tax compliance (VAT/GST/Sales Tax), invoicing, and refund processing on our behalf.

Refund eligibility

• Within 30 days of initial purchase: Full refund, no reason required.
• After 30 days: Refunds are not issued for partial billing periods. You may cancel your subscription at any time; access continues until the end of the current paid period.
• Renewal charges: Refund requests for renewal payments must be made within 7 days of the renewal date.

How to request a refund

1. Email support@onaiu.com with subject line "Refund Request" and include your account email and order/transaction ID.
2. Alternatively, open a support ticket via the Support page or the Billing section in your dashboard.
3. We will confirm your refund request within 2 business days. Refunds are credited to your original payment method within 5–10 business days depending on your bank.

Complaint escalation

If your refund request is not resolved to your satisfaction within 30 days, you may escalate via Paddle's dispute resolution process, as Paddle.com Market Limited is the Merchant of Record for all subscription payments. You may also contact your card issuer or applicable consumer protection services in your jurisdiction.

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